Different Channels of HP Support Services
HP provides several layers of support for customers. On its international website, you can find several links that will direct you to the right product support.
The site has a support locator where you can make a quick look-up for the nearest HP service center in your area. This online service can be used to find HP products and a local technical support center.
Aside from the locator service, HP has an active online support forum. You can seek troubleshooting help from other users and HP staff on this community forum.
Of course, standard email, live help, and phone support services are also available. You can find the contact information for these support channels on the HP website.
What to Expect from HP Laptop Support
The email support ticketing system provides fast response. For minor issues and inquiries the email support services may be enough. But for more serious technical issues, software and hardware problems, and product defects, it would be best to directly contact HP technical support.
It is not really difficult to reach the phone support services of HP. You can get through in a few seconds and talk to a customer or technical representative. The fast response time is better than those provided by some competitors of HP.
The technical service is generally competent and could really provide expert assistance. For normal computer issues, you will not have any problem seeking technical support from the customer rep of HP.
Areas That Needs Improvement
HP laptop support is not perfect and there are still areas that need further improvement. For example, the system of HP support is sub-par. As of this writing, the customer service does not have a record of your previous calls. So every time you talk to a new agent, you will start over again because the tech guy on the other end doesn’t know about your previous support ticket.
And whenever the HP laptop support service tells you that an agent will call you back, don't be surprised if you never get a return call. You may need to call support services to remind them that you still have an issue with your HP laptop.
Source: Direct Laptop Guides
HP provides several layers of support for customers. On its international website, you can find several links that will direct you to the right product support.
The site has a support locator where you can make a quick look-up for the nearest HP service center in your area. This online service can be used to find HP products and a local technical support center.
Aside from the locator service, HP has an active online support forum. You can seek troubleshooting help from other users and HP staff on this community forum.
Of course, standard email, live help, and phone support services are also available. You can find the contact information for these support channels on the HP website.
What to Expect from HP Laptop Support
The email support ticketing system provides fast response. For minor issues and inquiries the email support services may be enough. But for more serious technical issues, software and hardware problems, and product defects, it would be best to directly contact HP technical support.
It is not really difficult to reach the phone support services of HP. You can get through in a few seconds and talk to a customer or technical representative. The fast response time is better than those provided by some competitors of HP.
The technical service is generally competent and could really provide expert assistance. For normal computer issues, you will not have any problem seeking technical support from the customer rep of HP.
Areas That Needs Improvement
HP laptop support is not perfect and there are still areas that need further improvement. For example, the system of HP support is sub-par. As of this writing, the customer service does not have a record of your previous calls. So every time you talk to a new agent, you will start over again because the tech guy on the other end doesn’t know about your previous support ticket.
And whenever the HP laptop support service tells you that an agent will call you back, don't be surprised if you never get a return call. You may need to call support services to remind them that you still have an issue with your HP laptop.
Source: Direct Laptop Guides
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